Question 1

How does the plan work?

Accepted Answer

Pick a plan, and we handle your website and social media. You are billed monthly or yearly. Pause or cancel anytime with no penalty.

Question 2

Can I change plans later?

Accepted Answer

Yes. Upgrade or downgrade at any time. Upgrades take effect immediately. Downgrades apply at the start of your next billing cycle.

Question 3

What happens if I pause?

Accepted Answer

Billing stops immediately. Your website stays live, but social posting and content updates pause until you resume. There is no time limit on pauses.

Question 4

Is there a contract or commitment?

Accepted Answer

No long-term contracts. Monthly plans are month to month. Yearly plans are billed upfront at a discounted rate and can be cancelled before renewal.

Question 5

Can I get a refund?

Accepted Answer

We offer a satisfaction guarantee on your first delivery. If we cannot meet your expectations, we will refund your first month. After that, refunds are handled case by case. See our refund policy for full details.

Question 6

How does yearly billing work?

Accepted Answer

Yearly plans give you 2 months free. The price shown on our pricing page reflects the effective monthly rate. You will see the total annual cost before confirming.

Question 7

How fast will my website be ready?

Accepted Answer

Most single-page sites launch within one to two weeks. Multi-page builds typically take two to four weeks depending on complexity.

Question 8

Do you work with existing websites?

Accepted Answer

Yes. We can take over your current site, improve the design and handle hosting and updates going forward. We also build new sites from scratch.

Question 9

Will my site be mobile-responsive?

Accepted Answer

Every site we build is fully responsive across mobile, tablet and desktop. We test on real devices and all major browsers.

Question 10

Do you handle SEO?

Accepted Answer

Yes. Meta tags, structured data, sitemaps and crawlability are set up from the start. Pro and Enterprise plans include deeper technical SEO work.

Question 11

What about hosting?

Accepted Answer

Hosting is included in every plan. We handle SSL, backups, uptime monitoring and security patches. You do not need to manage any infrastructure.

Question 12

How do content updates work?

Accepted Answer

Send us what you want changed via email or your dashboard. We handle the rest. Most updates are live within one to two business days.

Question 13

What social platforms do you post to?

Accepted Answer

We support Instagram, Facebook, LinkedIn and X. If you need a different platform, let us know and we will see what we can do.

Question 14

How does the approval process work?

Accepted Answer

We create posts and send them to you for review. You approve, request changes or reject. Nothing gets published without your sign-off.

Question 15

Do you create the content?

Accepted Answer

Yes. We write the copy, pick or create visuals, and format everything for each platform. You can also send us photos or ideas and we will work them in.

Question 16

Can I provide brand guidelines?

Accepted Answer

Absolutely. Share your brand voice, color palette, fonts, logos and any do/do-not rules. We follow them across every post and page.

Question 17

What if I want more posts than my plan includes?

Accepted Answer

You can add a content upgrade add-on to get up to 3 posts per day. This works with any plan and can be added or removed anytime.

Question 18

What if I do not like the design?

Accepted Answer

You review everything before it goes live. Request as many revisions as you need until it feels right. We will not publish anything you have not approved.

Question 19

Do you follow brand guidelines?

Accepted Answer

Yes. Share your brand assets and we will match your visual identity across your website and social content.

Question 20

What about accessibility?

Accepted Answer

We build with accessibility in mind by default. Semantic HTML, proper contrast, keyboard navigation and screen reader support are included.

Question 21

How do you handle performance?

Accepted Answer

We optimize for fast loading times, image compression, and Core Web Vitals on every page we build.

Question 22

Can I add team members?

Accepted Answer

Yes. Invite team members to your workspace. Everyone can send update requests, review social posts and leave feedback.

Question 23

What happens to my website if I cancel?

Accepted Answer

Your website belongs to you. We can help you transition hosting to another provider, or you can keep your current setup and manage it yourself.

Question 24

How do I get support?

Accepted Answer

Email us at support@turbocrafter.com. Pro plan members get priority support with faster response times. Enterprise clients get a dedicated account manager.

Question 25

Do you offer white-label services?

Accepted Answer

Yes. We work with agencies and consultancies as a white-label partner. Contact us for details and volume pricing.

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