Question 1

How does the plan work?

Accepted Answer

Pick a plan, and we handle your website, hosting and maintenance. You are billed monthly or yearly. Pause or cancel anytime with no penalty.

Question 2

What is included in every plan?

Accepted Answer

Every plan includes a custom website setup, hosting, maintenance, SSL, backups, uptime monitoring and support based on your tier. The main differences between plans are page capacity, support speed and the level of advanced capability included.

Question 3

What is the difference between Starter, Growth and Enterprise?

Accepted Answer

Starter is the lightest option for a focused website presence. Growth adds more pages, faster support and more advanced included features. Enterprise is tailored for more complex needs like custom apps, advanced SEO and a dedicated account manager.

Question 4

Can I change plans later?

Accepted Answer

Yes. Upgrade or downgrade at any time. Upgrades take effect immediately with prorated billing for the remainder of the current cycle. Downgrades apply at the start of your next billing cycle.

Question 5

What happens if I pause?

Accepted Answer

Billing stops immediately. Your website stays live, but content updates and routine maintenance work pause until you resume. Any in-progress work is completed and delivered, and your queue, project files and account data are preserved while paused.

Question 6

What happens if I cancel?

Accepted Answer

You can cancel through your dashboard at any time. Your access continues until the end of the current billing period, no further charges are made, and any in-progress work is completed and delivered. Cancellation itself does not automatically create a refund for the current billing period.

Question 7

Is there a contract or commitment?

Accepted Answer

No long-term contracts. Monthly plans are month to month. Yearly plans are billed upfront at a discounted rate and can be cancelled before renewal.

Question 8

How does yearly billing work?

Accepted Answer

Yearly plans include a 20% discount. The lower yearly rate is shown directly on the pricing page before you choose a plan.

Question 9

Can I add add-ons at any time?

Accepted Answer

Yes. Add-ons like AI chatbot setup, CRM or booking integrations, extra content support and SEO upgrades can be added or removed without changing your base plan.

Question 10

How are payments processed?

Accepted Answer

Payments are processed securely through Stripe. Recurring charges use your payment method on file, and TurboCrafter does not store full card numbers on its own servers.

Question 11

Can I get a refund?

Accepted Answer

Refunds are available in specific cases such as duplicate charges, no work delivered in the billing cycle, certain service failures, and EU or UK cooling-off rights where applicable. If work has already been completed and approved, refunds are generally not available. See the refund policy for the full breakdown.

Question 12

Do I need to book a call before getting started?

Accepted Answer

No. If you already know which plan you want, you can choose it directly on the pricing page. The intro call is there if you want help picking the best fit or talking through your goals first.

Question 13

How does the process work from start to launch?

Accepted Answer

The usual flow is a free intro call, design and build, review and revisions, launch, then ongoing updates and maintenance. If you already have a website, we can often improve or take it over instead of starting from scratch.

Question 14

How fast will my website be ready?

Accepted Answer

Most single-page sites launch within one to two weeks. Multi-page builds typically take two to four weeks depending on complexity.

Question 15

Do you work with existing websites?

Accepted Answer

Yes. We can take over your current site, improve the design and handle hosting and updates going forward. We also build new sites from scratch.

Question 16

What do you need from me to get started?

Accepted Answer

The most useful inputs are your brand assets, business details, goals, service information, photos and any deadlines or seasonal promotions you already know about. The clearer the starting context, the smoother the first version will be.

Question 17

Can I review the site before it goes live?

Accepted Answer

Yes. You see a preview before anything is published, and we do not launch the website until you have reviewed and approved the direction.

Question 18

How many revisions do I get?

Accepted Answer

You can request unlimited revisions within the original scope of the request. We work iteratively until the result feels right before it goes live.

Question 19

What happens on launch day?

Accepted Answer

Once you approve the design, we launch the site with hosting, SSL, backups and monitoring already in place. If you already have a custom domain, we handle the DNS setup. If you need a new domain, we can help you choose and register one.

Question 20

What if I need more work than my plan includes?

Accepted Answer

You can move to a higher plan or add optional services like extra content support, CRM or booking integrations, chatbot setup or SEO upgrades without changing your base plan.

Question 21

Will my site be mobile-responsive?

Accepted Answer

Yes. Every site we build is responsive across mobile, tablet and desktop, and we test against common device and browser scenarios.

Question 22

Do you handle content updates after launch?

Accepted Answer

Yes. Send us what you want changed through email or your dashboard and we handle it for you. Most content updates go live within one to two business days.

Question 23

Do you handle SEO?

Accepted Answer

Yes. SEO foundations like meta tags, structured data, sitemaps and crawlability are set up from the start. Growth and Enterprise also support deeper technical SEO work.

Question 24

How do you handle performance?

Accepted Answer

We optimize for fast loading, image compression and Core Web Vitals on every page we build. The goal is a site that feels fast on real devices, not just in theory.

Question 25

What is the difference between basic and advanced analytics?

Accepted Answer

Basic analytics covers essentials like page views, top pages, traffic sources and simple performance trends. Advanced analytics goes deeper with more detailed conversion tracking, funnel visibility and a clearer view of how visitors move through your site.

Question 26

What does the AI chatbot add-on do?

Accepted Answer

It adds an on-site chatbot that can answer common questions, reduce repetitive enquiries and help visitors take the next step. It is optional and can be added without changing your main plan.

Question 27

What are lead capture forms?

Accepted Answer

Lead capture forms are contact or enquiry forms designed to turn visitors into leads. In practice that means clear calls to action, the right fields, and a smooth handoff into your inbox, CRM or booking flow.

Question 28

What if I do not like the design?

Accepted Answer

You review everything before it goes live. Request as many revisions as you need until it feels right. We will not publish anything you have not approved.

Question 29

Do you follow brand guidelines?

Accepted Answer

Yes. Share your logos, colors, visual references and brand assets, and we will match your identity across the website.

Question 30

What about accessibility?

Accepted Answer

We build with accessibility in mind by default. That includes semantic HTML, sensible contrast, keyboard navigation and screen reader-friendly structure.

Question 31

Do you write the content too?

Accepted Answer

We can work with the content you already have and help shape it into a clearer website experience. If you need more ongoing website copy support than your plan includes, extra content support can be added.

Question 32

Can you match an existing business style or website?

Accepted Answer

Yes. We can keep things close to your current visual language when continuity matters, or create a fresh direction if the existing site needs a reset.

Question 33

How do I get support?

Accepted Answer

Email support@turbocrafter.com or send requests through your dashboard. Standard support is available on all plans, with faster response times on higher tiers.

Question 34

How quickly do you respond?

Accepted Answer

All plans get a response within one business day for standard support. Growth and Enterprise include faster response times during business hours, and the support page lists a priority response target of under 4 hours for those tiers.

Question 35

What happens if my site goes down?

Accepted Answer

Site outages are treated as critical issues. If your website goes down, contact support immediately with URGENT in the subject line. During business hours these are handled as high priority.

Question 36

Can I add team members?

Accepted Answer

Yes. You can invite team members to your workspace so they can send update requests and leave feedback.

Question 37

Do you support direct messaging?

Accepted Answer

Yes. Growth and Enterprise clients can get a more direct communication line for real-time updates, file sharing and quick questions.

Question 38

Do Enterprise clients get a dedicated account manager?

Accepted Answer

Yes. Enterprise includes a dedicated account manager who acts as a single point of contact and provides more personalised oversight.

Question 39

What happens during holidays?

Accepted Answer

The team observes standard US public holidays. Requests sent during holidays are picked up on the next business day.

Question 40

Do you offer white-label services?

Accepted Answer

Yes. We work with agencies and consultancies as a white-label partner. Details and volume pricing are handled through direct contact.

Question 41

What about hosting?

Accepted Answer

Hosting is included in every plan. We handle SSL, backups, uptime monitoring and security patches so you do not need to manage the infrastructure yourself.

Question 42

Do I own my website and domain?

Accepted Answer

Yes. Your website, content and domain belong to you. If you cancel, we can help you transition hosting to another provider or you can manage it yourself.

Question 43

What happens to my website if I cancel?

Accepted Answer

Your website remains yours. Access to the plan continues until the end of the current billing period, in-progress work is completed, and we can help with the hosting transition if you move elsewhere.

Question 44

Do you handle backups and security?

Accepted Answer

Yes. We include backups, SSL, uptime monitoring and regular security patching as part of the core hosting setup.

Question 45

Do you store my payment details?

Accepted Answer

No. Payment card details are handled by Stripe. TurboCrafter receives billing information needed to run your plan, but not full card numbers.

Question 46

What data do you collect?

Accepted Answer

We collect the information needed to run the service, such as account details, billing details, project materials, support requests and basic usage data. Analytics or marketing-related processing that depends on consent is governed by the privacy and cookie policies.

Question 47

How do I make a privacy or data request?

Accepted Answer

Email privacy@turbocrafter.com for data export, deletion or privacy-related requests. The privacy policy explains how personal data is handled and what rights are available to you.

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